Returns & Exchanges

Who Handles the Return

The retail partner that took your payment, because that is who holds the order. We never see it, cannot look it up, cannot issue a label and cannot move money — there is no checkout on this site to refund from. Everything below describes their process, so you know what to expect before you buy.

The Window

Most hair tools and accessories come back within about 30 days of delivery, in the retail box with cords and attachments, tags and seals intact. A dryer plugged in once to test the settings is a normal return; an opened color spray, gel or treatment, or a worn bonnet or durag, usually is not — hygiene rules apply unless the product itself is faulty. The exact window and the exceptions are written on the partner’s order page.

How It Works

1. Open the order in your partner account and start the return there.
2. Pick a reason — wrong size, wrong shade, faulty, changed your mind. The reason decides who pays the return postage.
3. Print the label they generate, or use the QR code at a drop-off point they list.
4. The refund goes back to the card that paid, on their timeline, once the parcel is scanned in.

Exchanges

We cannot swap a one-inch iron for the wider plates, because we never had either in a warehouse. At the partner it is normally a return plus a fresh order — and if a shade or size is the doubt, ask us first: that is exactly the question we can answer for free.

Damaged or Faulty

A dryer that will not switch on, plates heating unevenly, a nozzle cracked in transit — report it in the order at the partner, with photos, inside their claim window. Their buyer protection covers this; our sympathy does not.

What We Can Do

Two things, both before you spend money: help you land on the right tool, temperature and size the first time, and fix a listing on this site that sent you the wrong way. If a description here is wrong, tell us and it gets corrected for the next person.